Contact Us
Hours: Customer Service (1-800-562-6551)
9:00 a.m. - 8:00 p.m. (EST) Monday through Friday
9:00 a.m. - 1:00 p.m. (EST) Saturday
  Claims Reporting (1-800-562-6551)
Available 24 hours a day, 365 days a year.
Home Office: PO Box 4079
Scranton, PA 18505-6079
Mailing Address: PO Box 4079
Scranton, PA 18505-6079
Payment Address (AUTO):
  Kemper Direct Insurance Company
Billing Operations Department
PO Box 181101
Chattanooga, TN 37414-6101
Payment Address (UMBRELLA):
  Kemper Direct Insurance Company
Billing Operations Department
PO Box 181101
Chattanooga, TN 37414-6101
E-mail: customerservice@nationalmerit.com
Fax Numbers: Claims Faxes
1.877.292.7283 - toll free
  All Other Faxes
1.800.518.3250